Booking Terms & Conditions

Document Ref: VIR-OPS-TRM-001 · Last reviewed: September 2026. These terms are reviewed periodically as our operations and Zanzibar regulatory requirements evolve.

These Terms and Conditions govern all bookings with Virginia Tours and Travel Company Limited ("the Company", "we", "us"). By making a booking, the guest ("you") accepts these terms. Please read them carefully, and contact us before booking if anything is unclear.

1. Definitions

"Booking" means a confirmed reservation of services. "Services" means the tours, transfers and arrangements described in your itinerary. "Supplier" means a third party providing part of the services, such as boat operators, guides or venues.

2. Booking & Confirmation

A booking is confirmed only once we issue a written Booking Confirmation and receive your deposit. A quotation is an offer only and does not itself constitute a booking.

A deposit of 30% of the total price is required to confirm your booking. The remaining balance is due 7 days before the start of services. Quotations are valid for 7 days from the date issued, and prices are subject to availability at the time of booking.

3. Prices & Payment

Prices are quoted in US Dollars unless otherwise agreed in writing. We accept payment by bank transfer, and other methods where arranged in advance, please ask your Reservations Agent about the options available for your booking. Bank or transaction charges are the sender's responsibility.

4. Changes by the Guest

Requests to change a confirmed booking are subject to availability and may incur additional costs. We make reasonable efforts to accommodate changes wherever possible.

5. Changes or Cancellation by the Company

We may occasionally need to modify a booking for reasons including weather, safety, or supplier availability. Ocean and tide-dependent excursions may be rescheduled or substituted for safety, this is not treated as a cancellation where a reasonable alternative is provided within your trip. Where we cancel a service for reasons within our control and cannot offer a reasonable alternative, our Cancellation & Refund Policy applies.

6. Guest Cancellation

Cancellations by the guest are governed by our Cancellation & Refund Policy, which forms part of these terms.

7. Guest Responsibilities

You are responsible for arriving at pickup points on time, disclosing relevant medical, mobility, dietary or swimming-ability information at the time of booking, following your guide's and crew's safety instructions at all times, and ensuring you hold valid travel documents. Failure to disclose relevant information in advance may affect our ability to deliver services safely.

8. Health, Safety & Insurance

You must ensure you are medically fit for the activities you book. Comprehensive travel insurance covering medical care, evacuation, cancellation and personal belongings is strongly recommended for every trip, and may be required for certain marine or adventure activities.

9. Liability

We act as your tour organiser and, where we engage third-party suppliers, we select and vet them with reasonable care. To the fullest extent permitted by law, we are not liable for loss, injury or delay arising from events beyond our reasonable control, including the acts of suppliers we have selected with reasonable care, weather, sea conditions, or force majeure. Nothing in these terms excludes any liability that cannot lawfully be excluded under the laws of Tanzania and Zanzibar.

10. Force Majeure

We are not liable for failure to perform where caused by events beyond our reasonable control, including extreme weather, natural events, government action, or civil disruption. Where a marine excursion cannot proceed for safety reasons, we will offer a reasonable alternative or reschedule where possible.

11. Complaints

If you have a concern during your trip, please raise it immediately with your guide or our 24-hour duty line so we can address it while you are still with us, this is always the fastest path to a resolution. Complaints after travel should be submitted in writing to info@virginiatoursandtravel.com within 14 days of your departure.

12. Governing Law & Jurisdiction

These terms are governed by the laws of the United Republic of Tanzania and Zanzibar. Any dispute will first be addressed through good-faith discussion between the parties before any formal proceedings, which fall within the jurisdiction of the courts of Zanzibar, Tanzania.

13. Data & Privacy

We collect and use your personal information only to plan, deliver and communicate with you about your booking. We do not sell your data. See our Privacy Policy for full details of what we collect and how it is used.

Virginia Tours and Travel Company Limited — Zanzibar, Tanzania. Phone / WhatsApp: +255 771 356 900 · Email: info@virginiatoursandtravel.com